ash365 Terms and Conditions

General Provisions

Welcome to the ash365 platform. These terms and conditions ("Terms") form a binding legal agreement between ash365 and its users. By accessing this platform, creating an account, or using any service, you are considered to have fully accepted these Terms.

ash365 is an online casino and sports betting platform designed specifically for players in Bangladesh. Our services include live casino games, slot machines, fishing games, sports betting, and other entertainment activities.

These Terms apply to all users of the ash365 platform from the date they come into effect. We reserve the right to update these Terms from time to time.

Account Registration and Eligibility

Age Requirement

To create an account and use services on ash365, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. ash365 may request identity documents at any time for the purpose of age verification.

One Person, One Account

Each individual may operate only one ash365 account. Having multiple accounts under the same person is considered a violation of the terms and conditions, and all accounts will be closed.

Information Provided at Registration

You must provide accurate and complete information when registering an account. Providing false information may result in the account being suspended or terminated.

• Provide your full legal name accurately.
• State your date of birth correctly.
• Use an active email address.
• Register a valid mobile number.
• Provide correct payment method details for financial transactions.

Account Security and Responsibility

Maintaining the security of your ash365 account is entirely your responsibility. Keep your password and login details confidential and never share them with any third party.

Account Security Guidelines

• Use a strong and unique password.
• Do not use on ash365 any password already used on another site.
• Change your password regularly.
• If you notice any suspicious activity, notify our support team immediately.
• Always log out after logging in from a public computer.

You are responsible for all activities carried out from your account, unless it is proven that there was a fault in the ash365 system.

Deposit and Withdrawal Policy

Deposit Rules

The following payment methods can be used to deposit funds into ash365: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳300 (for each method).
• Only use a payment method registered in your own name.
• Deposits from accounts registered in a third party's name are not accepted.
• All deposits are processed in Bangladeshi Taka (BDT / ৳).

Withdrawal Rules

The following conditions apply to withdrawing your winnings:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 5–30 minutes.
• Withdrawals must be made to the same method used for the deposit.
• Withdrawal processing may be delayed if identity verification has not been completed.

Financial Verification

For large withdrawal amounts, ash365 may request additional documents for identity verification in accordance with its Anti-Money Laundering (AML) policy. This process is carried out for your security.

Bonus and Promotion Terms

Welcome Bonus

ash365 offers a 100% welcome bonus on the first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

Bonus Wagering Requirements

Any bonus funds must meet a 25x wagering requirement before they can be withdrawn. That means if you receive a ৳1,000 bonus, you must place bets worth ৳25,000 before withdrawing.

• The wagering requirement must be met within 30 days of the bonus being credited.
• Not all games may count equally toward bonus wagering.
• Multiple bonuses cannot be claimed at the same time.
• A bonus applies only to the account to which it was issued.
• ash365 reserves the right to change bonus terms and conditions.

VIP Program

Regular players can participate in the ash365 VIP program. The program has four tiers:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

VIP tier upgrades are determined based on your activity and playing history.

Betting Rules

Specific rules must be followed when placing bets on sports betting and casino games at ash365.

Sports Betting

• The minimum bet amount is set separately for each market.
• A bet cannot be cancelled after an event has started, unless ash365 permits it under special circumstances.
• In live betting, odds may change at any moment.
• ash365 reserves the right to cancel bets placed due to a technical error.

Casino Games

• All casino games are operated by third-party provider software.
• Game outcomes are determined by a Random Number Generator (RNG).
• If a connection is lost, the game state is saved and continues after reconnection.

Prohibited Activities

The following activities are strictly prohibited on the ash365 platform. Violating these rules will result in the account being immediately suspended or terminated and all balances may be forfeited.

• Claiming bonuses or promotional benefits through fraudulent means.
• Exploiting software errors or bugs to gain an unfair advantage.
• Operating multiple accounts under the same person.
• Money laundering or other illegal financial activities.
• Placing bets using automated bots or software.
• Managing an account on behalf of another player.
• Using a third party's card or payment method.
• Attempting to breach or undermine the platform's security systems.
• Collusion or coordinated manipulation with other players.

Responsible Gambling Policy

ash365 is committed to responsible gambling. We believe that gambling should be for entertainment purposes only and should never cause financial hardship.

Self-Exclusion and Limit Setting

• Set deposit limits — daily, weekly, or monthly.
• Set betting limits according to your budget.
• Activate a cooling-off period for a temporary break.
• Choose long-term self-exclusion if needed.

Visit the ash365 responsible gaming page for detailed guidance. Only those aged 21 or older may use this platform.

Privacy and Data Protection

ash365 places the highest importance on protecting your personal information. Your data is collected, stored, and used in accordance with our privacy policy.

Data Collection and Use

• Personal information provided at registration is stored securely.
• Your information is not sold to third parties.
• Usage data may be analysed for the purpose of improving our services.
• All data is protected through SSL encryption.

Read our privacy policy for more details.

Limitation of Liability

ash365 shall not be held liable in the following circumstances:

• Loss to the player due to internet connection disruption.
• System errors or delays by third-party payment providers.
• Service disruption caused by natural disasters, government orders, or other unforeseeable events.
• Loss caused by a fault or malware on the user's own device.
• Account information falling into the hands of others due to the user's own negligence.

Changes to Terms and Conditions

ash365 reserves the right to partially or fully update these terms and conditions at any time. Users will be notified of significant changes via email or a site notification.

• Changes will take effect from the date they are published.
• Continuing to use the platform after changes have been made will be considered as acceptance of the new terms.
• If you do not agree to the new terms, please contact the support team to close your account.

The latest terms and conditions will always be available on this page. The latest version will always take precedence over older versions.

Contact and Complaints

If you have any questions or complaints regarding ash365's terms and conditions, please contact our support team. We provide support in Bengali via live chat 24/7.

Complaint Process

• An initial response will be provided within 24 hours of submitting a complaint.
• Resolving complex complaints may take up to 7 business days.
• Providing relevant information and screenshots with your complaint allows for a faster resolution.