ash365 Privacy Policy — Your information is completely safe with us

1 Information We Collect

When you create an account or use services on the ash365 platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national identity card or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions).
• Technical Information: IP address, browser type, operating system, and device information.
• Usage Information: Your session data, gaming history, betting records, and navigation activity on the platform.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies.

2 Purpose of Data Collection

We use the information collected for the following purposes:

• To create, verify, and manage accounts.
• To process deposit and withdrawal transactions.
• To meet legal requirements, in particular age verification (to confirm users are 21+).
• To provide customer service and respond to support requests.
• To prevent fraud, money laundering, and other illegal activities.
• To improve the platform and enhance the user experience.
• To inform you about relevant promotional offers and bonuses (with your consent).
• To operate responsible gaming programs.

3 Data Sharing and Disclosure

ash365 never sells your personal information to third parties. However, in specific circumstances we may share information with the following parties:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
• Technology Partners: Game software providers such as PG Soft, JILI, Spribe, Pragmatic Play — only the data necessary to deliver game services.
• Law Enforcement Agencies: On the basis of a valid court order or legal obligation.
• Fraud Prevention Organizations: To investigate and prevent suspicious activity.
• Audit and Compliance Service Providers: To ensure security and fair play.

Outside of the above cases, we do not provide your information to any third party not mentioned in this Privacy Policy.

4 Cookie Policy

ash365 uses cookies and similar tracking technologies on our website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze site usage and improve our services.
• Security Cookies: To detect fraud and unsafe activity.

You can control or delete cookies by changing your browser settings. However, disabling cookies may limit some functionality of the platform.

5 Data Security Measures

ash365 adopts industry-standard security measures to keep your personal information protected:

• SSL Encryption (SSL/TLS): All data transmissions are carried out over encrypted channels.
• Firewall and Intrusion Detection: Active security layers to prevent unauthorized access.
• Password Hashing: Your password is never stored in plain text — it is always stored as an encrypted hash.
• Access Controls: Only authorized staff can access your information, and only when there is a specific need.
• Regular Security Audits: Our systems and processes are reviewed on a regular basis.
• Data Backup: Secure backup systems to ensure continuous preservation of data.

That said, no system is 100% impenetrable when it comes to data transmission over the internet. We take every precaution, but we also advise you to stay vigilant.

6 Data Retention Period

How long ash365 retains your personal information depends on the type of data and the applicable legal requirements:

• Account Information: For as long as the account is active and for a minimum of 5 years after closure.
• Financial Transaction Records: Retained for an extended period for legal and accounting purposes.
• Gaming History: While the account is active and for a defined period afterwards for security reasons.
• Communication Records: Customer service communications are kept for a minimum of 2 years.

Once the required period has passed, we securely delete or anonymize your information.

7 Your Rights

You have the following rights regarding your own information. Contact us to exercise these rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Right to Restrict Processing: The right to request that the use of your information be limited for certain purposes.
• Right to Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Marketing Consent: The right to request that promotional communications be stopped.

8 Privacy of Minors

ash365 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we are informed that a minor is using our platform or that their information has been collected, we will immediately close that account and delete the relevant data. Parents or guardians may contact us regarding this matter.

9 Third-Party Links

Our platform may sometimes connect to payment gateway or game provider interfaces. These third parties have their own privacy policies, and ash365 is not responsible for the data processing practices of those external services.

We recommend that you read the privacy policy of any third-party service before using it.

10 International Data Transfers

Our servers and the infrastructure of our technology partners may be located in various countries. However, we ensure that any international data transfer is carried out under appropriate protective measures:

• Application of Standard Contractual Clauses (SCC).
• Binding third parties through data processing agreements.
• Additional protection through encryption and access controls.

11 Changes to the Privacy Policy

ash365 reserves the right to update this Privacy Policy from time to time. If there are any significant changes to the policy, we will:

• Post a notice in a prominently visible location on the website.
• Send a summary of the changes to your registered email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken to mean that you have accepted the new policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming and Data

We use information about your gaming behavior to operate responsible gaming programs. This includes:

• Identifying excessive gaming patterns and providing support.
• Operating self-exclusion and limit-setting services.
• Supportive outreach when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.